We have tried to keep our delivery costs fair whilst offering you the best possible service, offering a tracked service with a FREE returns label.
We aim to dispatch and deliver all orders within 3 working days.
Our delivery costs for Mainland UK are as follows:
Standard Delivery for orders below £50 - £3.99 (48 hour tracked service with Royal Mail & FREERETURNS LABEL)
Orders over £50 - FREE (48 hour tracked service with Royal Mail &
FREE RETURNS LABEL)
Delivery is fully trackable - we'll email you a link with your tracking information once your parcel has left the hands of our superb packing team.
Store Pick Up - FREE Due to COVID-19 & our store closure, click & collect is currently only available for collection on a WEDNESDAY for customers who wish to collect their online order from our store in Brewery Square, Dorchester, DT1 1HX (please refer to your confirmation email for further details).
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing email@example.com and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at firstname.lastname@example.org and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Due to the impact of COVID-19 please note that returns & refunds are taking slightly longer than usual to process as our staff continue to follow government guidelines.
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service and provide a returns label (included with your order) so you simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us email@example.com
All transactions, exclusions apply (see below)*
Full price items must be returned within 28 days, sale items must be returned within 14 days.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
Earrings- non-refundable for hygiene reasons, unless they are faulty
Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 28 days after delivery.
Refunds (if applicable) Please Note: Please allow up 7 working days for your refund to be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable) If you haven’t received your refund after 7 days of receiving a refund notification, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable) We will only replace items if they are defective or damaged. If you need to exchange it for the same item (for example a different size), please send us an email at email@example.com so that we can confirm stock of the exchange item.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.