DELIVERY FAQ's

What if an item on my order is out of stock?

If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels. 

Where is my order?

If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue. 

Unfortunately we are unable to investigate any missing parcels after 28 working days.

Free delivery codes

Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.

Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.

What if my order arrives and it is damaged?

Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent. 

FURNITURE

Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.