10 products

Nuhr Home Oud Arabia Roll On Perfume
Regular price £12.00 Save £-12.00The sumptuous scent of Oud Arabia creates a dark and fragrant oriental blend.
Packaged in an easy roll on bottle, perfect for travels or popping in your handbag for everyday use.
Key notes: Cedarwood, Jasmine, Rose, Cyclamen, Green Citrus, Floral Balsam & Melon undertones.
- 10 ml/0.35 oz
- Comes in a velvet pouch
- Roll on bottle
- Alcohol free
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.

Nuhr Home Rose & Oud Roll On Perfume
Regular price £12.00 Save £-12.00The sumptuous scent of Rose & Oud creates a warm and inviting fragrance, blending floral notes with the indulgent depth of Oud.
Packaged in an easy roll on bottle, perfect for travels or popping in your handbag for everyday use.
Key notes: English Rose, Exotic Woods, Vetivert, gently spiced with Amber, Musk, Vanilla, Patchouli & a hint of Raspberry.
- 10 ml/0.35 oz
- Comes in a velvet pouch
- Roll on bottle
- Alcohol free
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.

Parterre Discovery Miniatures Eau De Parfum
Regular price £20.00 Save £-20.00The Parterre Discovery Miniatures Set contains four 2ml Eau De Parfum frangrances from the Parterre collection.
The perfect introduction to Parterre, the Discovery Miniatures set is ideal for travel or exploration of the Parterre fragrance range.
Beautifully presented in a crafted display box, every Discovery Miniatures set is hand bottled, wrapped and numbered to make a truly unique gift for a loved one - or yourself!
Each Discovery Miniatures set includes the following exquisite eau de parfum;
RUN of the RIVER x 2ml
FRESH. CITRUS. VIBRANT. A splash of refreshing lemon and lime mingles with aromatic elements of bergamot mint and lemon thyme layered on clary sage and orange flower.
ROOT of all GOODNESS x 2ml
AROMATIC. WARM. LEATHER. Warm and enveloping with an aromatic heart and a touch of spicy ginger, this perfume is a celebration of Parterre’s successful experiment in English grown vetiver.
The HOUR of DUSK & GOLD x 2ml
SENSUOUS. SILK. SPICE. Reassuring and powdery tonalities of Persian wild carrot seed and angelica root grown at Keyneston Mill, are embellished by orris and a dash of nutmeg, lavender, and bay. Dusky accents of liquidambar linger on the skin, as soft as silk.
A TRIBUTE to EDITH x 2ml
BEAUTIFUL. RICH. ROSE. A rich, sensuous rose. Reminiscent of Paris in the jazz era, this is a sultry and compelling fragrance with geranium for a modern accent.
- Ingredients are grown, harvested and distilled right here in England
- Exclusively created by their Master Perfumer
- Suitable for Vegans
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.




Parterre Discovery Solo Eau De Parfum
Regular price £25.00 Save £-25.00The Parterre Discovery Solo Set contains one 10ml Eau De Parfum frangrance from the Parterre collection.
The perfect introduction to Parterre, a single 10ml bottle of your chosen fragrance is beautifully presented in a hand crafted display box, every Discovery Solo is hand bottled, wrapped and numbered to make a truly unique gift for a loved one - or yourself!
Perfect for travel or exploration of the Parterre fragrance range.
Select from the following exquisite eau de parfum;
RUN of the RIVER x 10ml
FRESH. CITRUS. VIBRANT. A splash of refreshing lemon and lime mingles with aromatic elements of bergamot mint and lemon thyme layered on clary sage and orange flower.
ROOT of all GOODNESS x 10ml
AROMATIC. WARM. LEATHER. Warm and enveloping with an aromatic heart and a touch of spicy ginger, this perfume is a celebration of Parterre’s successful experiment in English grown vetiver.
The HOUR of DUSK & GOLD x 10ml
SENSUOUS. SILK. SPICE. Reassuring and powdery tonalities of Persian wild carrot seed and angelica root grown at Keyneston Mill, are embellished by orris and a dash of nutmeg, lavender, and bay. Dusky accents of liquidambar linger on the skin, as soft as silk.
A TRIBUTE to EDITH x 10ml
BEAUTIFUL. RICH. ROSE. A rich, sensuous rose. Reminiscent of Paris in the jazz era, this is a sultry and compelling fragrance with geranium for a modern accent.
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.




Parterre Discovery Duo Eau De Parfum
Regular price £38.00 Save £-38.00The Parterre Discovery Duo Set contains two 10ml Eau De Parfum frangrances from the Parterre collection.
Perfect for travel, exploration of the Parterre fragrance range or would make a beautiful gift.
OPTION 1 DUO CONTAINS:
RUN of the RIVER x 10ml
FRESH. CITRUS. VIBRANT. A splash of refreshing lemon and lime mingles with aromatic elements of bergamot mint and lemon thyme layered on clary sage and orange flower.
ROOT of all GOODNESS x 10ml
AROMATIC. WARM. LEATHER. Warm and enveloping with an aromatic heart and a touch of spicy ginger, this perfume is a celebration of Parterre’s successful experiment in English grown vetiver.
OPTION 2 DUO CONTAINS:
The HOUR of DUSK & GOLD x 10ml
SENSUOUS. SILK. SPICE. Reassuring and powdery tonalities of Persian wild carrot seed and angelica root grown at Keyneston Mill, are embellished by orris and a dash of nutmeg, lavender, and bay. Dusky accents of liquidambar linger on the skin, as soft as silk.
A TRIBUTE to EDITH x 10ml
BEAUTIFUL. RICH. ROSE. A rich, sensuous rose. Reminiscent of Paris in the jazz era, this is a sultry and compelling fragrance with geranium for a modern accent.
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.




Parterre Discovery Set of Four Eau De Parfum
Regular price £75.00 Save £-75.00The Parterre Discovery Set contains four 10ml Eau De Parfum frangrances from the Parterre collection.
Perfect for travel, exploration of the Parterre fragrance range or would make a beautiful gift.
The HOUR of DUSK & GOLD
SENSUOUS. SILK. SPICE. Reassuring and powdery tonalities of Persian wild carrot seed and angelica root grown at Keyneston Mill, are embellished by orris and a dash of nutmeg, lavender, and bay. Dusky accents of liquidambar linger on the skin, as soft as silk.
A TRIBUTE to EDITH
BEAUTIFUL. RICH. ROSE. A rich, sensuous rose. Reminiscent of Paris in the jazz era, this is a sultry and compelling fragrance with geranium for a modern accent.
RUN of the RIVER
FRESH. CITRUS. VIBRANT. A splash of refreshing lemon and lime mingles with aromatic elements of bergamot mint and lemon thyme layered on clary sage and orange flower.
ROOT of all GOODNESS
AROMATIC. WARM. LEATHER. Warm and enveloping with an aromatic heart and a touch of spicy ginger, this perfume is a celebration of Parterre’s successful experiment in English grown vetiver.
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.




Parterre The Hour Of Dusk & Gold Eau De Parfum
Regular price £35.00 Save £-35.00Parterre, The Hour Of Dusk & Gold is expertly crafted by a Master Perfumer and is inspired by the warmth of a Moroccan evening.
This fragrance features Persian wild carrot seed grown, harvested and distilled at Keyneston Mill, the home of Parterre. The seeds have a powdery, mildly spicy scent which enhances the subtle oriental character of the fragrance.
A fusion of Persian wild carrot seed and orris, are embellished nutmeg, angelica root, lavender, and bay. Dusky accents of liquidambar linger on the skin, as soft as silk.
- Ingredients are grown, harvested and distilled right here in England
- Exclusively created by a Master Perfumer
- Suitable for Vegans
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.




Parterre Run Of The River Eau De Parfum
Regular price £35.00 Save £-35.00Parterre, Run Of The River is expertly crafted by a Master Perfumer and is inspired by the river that flows through the lush meadows at Keyneston Mill.
Run Of The River is a vibrant fragrance, with a splash of refreshing lemon and lime mingling with aromatic elements of bergamot mint and lemon thyme. These notes are layered on orange flower and juniper and linger on the skin with subtle shades on incense.
Bergamot mint, grown on the Keyneston Mill estate, combines the subtleties of the citrus fruit with the cool and aromatic qualities of mint leaves. Unusual, fresh and uplifting.
- Ingredients are grown, harvested and distilled right here in England
- Exclusively created by a Master Perfumer
- Suitable for Vegans
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.




Parterre A Tribute to Edith Eau De Parfum
Regular price £35.00 Save £-35.00Parterre, A tribute to Edith is expertly crafted by a Master Perfumer and is reminscent of Paris in the jazz era, and a tribute to Edith Piaf’s, La Vie en Rose.
A sultry and appealing fragrance, with geranium bringing a modern accent. The top-quality rose-scented geranium oil used in A Tribute to Edith is grown and distilled at Parterre’s botanic estate. Elements of citrus and mint in the oil result in a rose scent which is rich but also contemporary and vibrant.
Rose is surrounded by geranium and unexpected yarrow, embellished by enveloping patchouli and liquor accents in the dry down.
- Ingredients are grown, harvested and distilled right here in England
- Exclusively created by a Master Perfumer
- Suitable for Vegans
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.




Parterre Root Of All Goodness Eau De Parfum
Regular price £70.00 Save £-70.00Parterre, Root Of All Goodness is expertly crafted by a Master Perfumer and is a celebration of Parterre's successful experiment in Engligh grown vetiver.
Its rich composition revolves around aromatic tonalities of ciste labdanum and hyssop, enhanced by bergamot and a hint of spicy ginger. Beneath these complex notes, warm vetiver is present at the base.
Vetiver oil, obtained from the roots of a grass native to India, is usually sourced from tropical regions such as Haiti and Java. The high-quality vetiver oil incorporated in Root of All Goodness is grown, harvested and distilled at Keyneston Mill, Parterre’s botanical estate in Dorset.
- Ingredients are grown, harvested and distilled right here in England
- Exclusively created by a Master Perfumer
- Suitable for Vegans
DELIVERY FAQ's
What if an item on my order is out of stock?
If an item on your order is out of stock we will first contact you to notify you of the out of stock item and give you a new estimated delivery date. If you are happy to wait we will dispatch your entire order together in one parcel, if you wish to split your delivery will will send your order in multiple parcels.
Where is my order?
If your expected delivery date has passed and you are still without your delivery then please contact our customer service team by emailing orders@belle-modelle.co.uk and we will try and help resolve the issue.
Unfortunately we are unable to investigate any missing parcels after 28 working days.
Free delivery codes
Valid free delivery codes can be only be redeemed against our Mainland UK Standard Delivery service. They are not redeemable against any other delivery method and therefore are not valid on specialist courier items such as Large / Fragile items.
Free delivery codes are not eligible for use in conjunction with any other offer or promotion, including sale.
What if my order arrives and it is damaged?
Although we try our best to ensure that your order arrives in perfect condition, on rare occasions damages can occur during transit. If any part of your order appears to be damaged, please take a photo of the damage and email us immediately at orders@belle-modelle.co.uk and we will arrange for a replacement to be sent. Unfortunately we are unable to send a replacement without first being notified of the damage and supporting images being sent.
FURNITURE
Before you place an order please contact us for a delivery cost to your post code area. Furniture delivery is currently ONLY available for Mainland UK at the moment.
Returns & Refunds Policy
We hope that you are over the moon with your order but we understand that there may be an occasion where you need to return all or part of your order.
We offer a FREE returns service (Excluding International Orders) and provide a returns label (included with your order). You simply need to attach this label to your returning parcel.
We have detailed our return policy below, however if you have any further questions please email us at returns@belle-modelle.co.uk
All transactions, exclusions apply (see below)*
Returns to our website:
Full price items must be returned within 28 days after purchase or receiving your order. Sale items must be returned within 14 days. Unfortunately we are unable to accept returns that fall outside of these conditions, unless the circumstance is exceptional in which case a credit note will be offered.
To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note:
Several types of goods are exempt from being returned:
- Earrings- non-refundable for hygiene reasons, unless they are faulty
- Skincare & bodycare items - if the product has been used or the seal has been broken they are non-refundable
- Face masks / coverings - non-refundable for hygienne reasons, unless they are faulty
- Gift vouchers
- Furniture - unless faulty
We use Royal Mail to handle our FREE returns:
- Our free Royal Mail returns service is only available to UK customers, for parcels weighing under 20kg.
- Your parcel can be taken to your local Post Office to obtain free proof of postage.
- A pre-paid returns sticker is included in your parcel.
- Please add your name and order number to the returns form or we may not be able to process your return for you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up 10 working days for your refund to be processed.
Klarna Refunds: Please note that there may be delay beyond our own refund time period if your order was originally placed via Klarna, this is due to the administration process of handling your return.
Late or missing refunds (if applicable)
If you haven’t received your refund after 10 working days of receiving a refund notification, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@belle-modelle.co.uk.
Sale items (if applicable)
Sale items must be returned within 14 days to be eligible for a refund.
Exchanges (if applicable)
Should you wish to exchange an item, please contact us first at returns@belle-modelle.co.uk so that we can check that the item you require is in stock. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for UK orders.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we are obliged to send the refund to the gift giver.